Based on 180 reviews
96%
(172)
4%
(7)
1%
(1)
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0%
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Key finder good. Courier Bad

0 out of 5 stars for lazy courier who-after I paid postage (unlike many companies who offer free delivery) could not be bothered EVEN TRYING to deliver it to my home. I just got txt and had to waste my time travelling to the local post office; then wait to collect it. Then return home. No delivery. I would think twice about ordering anything from this company again if they’re still using same courier!! It happens too often! Not happy about that!

Dear Pete,

Thank you for your recent feedback regarding our key finder. We’re so sorry to hear that you had a bad experience with Australia Post and their delivery service. Unlike big companies, we small businesses are charged a higher rate, and we need to pass some cost of postage and packaging onto the customer. It is often the case with online stores that offer free postage that this expense is factored into the product listing price instead. It is particularly disappointing to hear that you were inconvenienced by the poor delivery service and were given the runaround. We expect more from Australia Post, and from our end we had this parcel at the post office on the same day that you placed your order. We’ve taken note of your suburb and will prioritise a different courier company to this area. We appreciate you flagging this issue with us as it is important to us to offer a quality service to our customers, this includes trying to avoid issues like lazy delivery drivers.

Our apologies for the inconvenience caused.

Kind regards,
The Independence Shop Team

So easy to use

I feel good about being able to open bottles and cans without having to bother other people for assistance

Thank you for taking the time to leave such a positive review for our Jar, Can, and Bottle Opening Set. We are happy to hear that you find it easy to use and that it has given you the independence to open bottles and cans without having to ask for help. We truely appreciate your support and hope that our product continues to make opening jars, bottles and cans more enjoyable for you. Thanks again for choosing our product!

Easy to use

My hands have less strength now and this makes it easier to season my food without pain from using a manual grinder

Hi, Thank you for your great review! We're glad to hear that our electric salt and pepper grinder has made seasoning your food easier and more comfortable for you. Thank you so much for your support and Happy seasoning! :)

Great product

This so much better than my previous book light, I really like the adjustable light settings as well as being rechargeable

Thank you for sharing your positive experience with our neck light. We're happy to hear that you find our product to be an improvement from your previous book light. :) Thank you so much for choosing our product and happy reading!

Convenient and useful

This is a very useful aid if you want to maintain hygiene when travelling. It is easy to pack and simple to use. My order was dispatched and delivered promptly. A good on line purchasing experience.

Hi Mark, thank you so much for taking the time to share your positive experience. We are happy to hear that our Portable Bidet has been convenient and useful during your travels. We are also happy that you liked our service and that you enjoyed shopping with us. :) Thank you again for choosing us, our product and for your kind words. Happy travels!

Lotion applicator for the back

Good reach.
Does not absorb the lotion so easy to clean.

Hi Jill, Thank you for your review of our sunscreen and lotion applicator. We are happy to hear that you find it easy to clean and that it has a good reach. If there's anything we can do to improve to product or our services please don't hesitate to let us know. :) We appreciate your support and would like to thank you again for your order.

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Long reachers
Customer
Great product

It’s sturdy and easy to use

Hi, Thank you so much for your positive review of our Long Reachers! We're happy to hear that you find them sturdy and easy to use. We would like to thank you again for your order and for choosing our product. :)

Perfect for travel. Easy to use. No batteries required.

Hi, thank you for your positive review! We're happy to hear that our portable bidet is perfect for your travel needs and that you find it easy to use. If there's anything we can do to improve to product or our services please don't hesitate to let us know. :) We truely appreciate your support and would like to thank you again for your order. Happy travels!

Makes a huge difference

Hi Catherine, thank you so much for your great review of our Neck Light. We are so happy to hear that it makes a huge difference for you. We would like to thank you again for your order and your support. Happy reading :)

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Neck light for reading
Rowena Radford
Neck light

Love my neck light for reading & hand sewing. A friend recommended it to me. Your service was very prompt too. Thank you soooo much.

Hi Rowena, Thank you so much for sharing your positive experience with us. We are happy to hear that it has been useful for both reading and hand sewing. It's also great to know that our product was recommended to you by a friend and that our service was prompt. :) We truly appreciate your support and thank you again for your order. Happy reading and hand sewing!

I love this product!

This lightweight and easy to use neck light has made it so much easier to read, sew and crochet. I had been struggling to see well enough to do fine stitching and hand sewing but now it's so easy, even in a room with dim lighting...I wish I had bought one earlier!

Hi Lee, Thank you for your kind review and for sharing your experience with us! We are happy to hear that the neck light has made reading, sewing, and crocheting easier for you. Thank you so much for choosing our neck light and we hope it continues to make your activities more enjoyable. :)

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Sock donner
Glenyce Lourie
Successful sock donner

Fabulous, so easy to use.

Hi Glenyce, Thank you so much for your positive feedback on our sock donner! We're happy to hear that it is easy for you and that you find it fabulous. :) Thank you again for your order and for your support.

Simple but works

Great little tool. I use it mainly for shirts with smaller buttons but it does work for bigger buttons as well.

Thank you for taking the time to leave a review for our button aid and zipper hook. We're happy to hear that it has been a useful tool for you. We truely appreciate your feedback. Thank you for choosing our product.

My Mother Can Hear This Doorbell

Finally my mother can hear the doorbell. I think it's more the flashing and vibrating that gets her attention. We have bought two and have them paired. One for the bedroom and one for the living room. Works well.

Hi Lynn, thank you so much for your great review and for sharing your experience. We are so happy to hear that it has been helpful for your mother, and that you don't have to wait too long (in the rain) anymore. :) Thank you for your support and for choosing our product.

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Ergonomic thick pen
Craig Jeffs
Definitely helps

My wife finds the pen really helps reduce her pain and swelling after using it all day.

Hi Greg, thank you so much for your great review. We're glad to hear that our Ergonomic thick pen has been helpful in reducing your wife's pain and swelling. Thank you for sharing your experience with us! Truely appreciated. And thank you again for your order.

Just the thing you need when putting on shoes and your find it difficult to bend down
Excellent product

Hi Timothy, Thank you for your kind words and positive feedback on our extendable extra long travel shoe horn. We're happy to hear that it has been helpful for you. Thank you for choosing our product!

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Dementia clock
Elizabeth Riley
Miracle clock for seniors

I can't recommend this clock highly enough! I bought the dementia clock for my husband's 80th birthday. He has early stage vascular dementia - he mostly has difficulty with words, but also has some memory loss and gets confused about a lot of things, including the day and time of day. So this clock is wonderful for him to orient him in time, but the photo function is the thing we both like best. I am organising photos onto thumb drives, from several trips to the UK 10 to 15 years ago, and we spend time each day remembering those times and talking about the photos. This is helping both his memory and his recall of the right words to discuss them. This also has the effect of engaging him in talking to other people - his language difficulties have made him avoid conversations and is very frustrating - and has lifted his depression considerably. We both look forward to watching these slide shows, and our relationship, which has been a bit strained recently, is improving every day.
One suggestion I have for marketing purposes is to call this a seniors clock, rather than a dementia clock, as I would never have thought of getting a clock like this for myself - yet I get as much pleasure from it as my husband does, and I also love the "take your pills" alarms, as I am inclined to forget midday pills which are not in our pills organisers.
Liz Riley

Hi Liz, thank you so much for taking the time to leave such a heartwarming review for our dementia clock. We are so happy to hear that it has been a miracle clock for your husband's early stage vascular dementia. It's amazing to hear that the photo function has helped with his memory and language difficulties, and has even improved your relationship. We truely appreciate your suggestion to market the clock as a 'seniors clock' rather than a 'dementia clock'. We will definitely take this into consideration. :) Thank you for choosing our product, and we wish you and your husband all the best.
Warm regards, Christian & Rosanne

I love it, makes putting on my socks sooo easy.

Hi Bev, Thank you so much for your positive feedback! We're happy to hear that the sock donner has made putting on socks easier for you. Thank you again for your order and for your support. Have a great day :)

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Shower foot rest
irene matthews

Stool is great. Jim is disabled and needed to get his feet up where he could wash them when showering and this is ideal,

Hi Irene, Thank you for your review! We are so happy to hear that our shower foot rest has been helpful for Jim. Thank you for choosing our product and for taking the time to share your positive experience. :)

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Sock donner
Ray Reed

Very happy with the service and the product.

Hi Ray, Thank you for your positive feedback! We're glad to hear that you are happy with our service and our Sock donner. It means a lot to us. Have a great evening and thank you for your order.

Excellent

Hi Faye, Thank you for your 5 star review on our Extendable extra long travel shoe horn! We are happy to hear that it meets your expectations. :) Thank you for choosing our product and for your order.

extendable shoe horn

Having a knee fracture and unable to bend the knee, the extendable shoe horn has enabled me to put on shoes with a lot more ease. Great product.

Hi Amelia, thank you for sharing your positive experience with our extendable extra long shoe horn. We are so glad to hear that it has been helpful for you in putting on shoes with ease, especially with a knee fracture. Thank you so much for your support and we wish you a speedy recovery. Take care!

Non slip mats

I purchased 4 of these mats. 2 mats for my elderly parents and 2 for myself.
I can honestly say these are the best non slip mats I have ever brought. I am a retired aged care nurse, I am very aware of the dangers of mats with elderly people. These mats do NOT have any tripping hazards. They stay in place. My elderly mum recently had open heart surgery and it was very important that she didn’t trip & fall on mats. My mum loves them. I love them. They are made of good quality and I just put them in the washing machine on cold water & 20 minute cycle and they come out so clean. Then I popped them in the dryer for 15 minutes on the daily cycle and ready to use again. These non slip mats are worth every cent. I highly recommend.

Dear Teena, thank you so much for taking the time to share your positive experience with our non-slip mats. We are delighted to hear that they have exceeded your expectations and have been helpful for both you and your elderly parents. As a retired aged care nurse, your satisfaction and recommendation mean a lot to us. We appreciate your feedback on their durability and ease of cleaning. Our goal is to make our customers' lives easier and safer, and we are thrilled to hear that we have achieved that with our non-slip mats.
Thank you again for your order, for choosing our product and your review. :)

Sturdy and practical

A good product to help getting up from jobs at low levels. Solid, a good height and compact

Hi Coral-Anne! Thank you for your kind review of our Garden seat & kneeler. It's great to hear that you find it sturdy and practical for your gardening needs. We truely appreciate your feedback and we hope it continues to serve you well. Thank you again for your order. Happy gardening!

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Touch lamp
Patricia L.
Touch lamp

Perfect light for when we dine on our balcony.

Hi Patricia! Thank you for sharing your positive experience with our touch lamp. We're happy that it has been the perfect addition to your balcony dinners. Enjoy the ambiance and let us know if you need any assistance in the future. :) Happy dining!