Last updated: 22 July 2025
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://theindependenceshop.com.au (the "Site") or communicate with us.
By using and accessing the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
What Personal Information We Collect
Device information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms that referred you to the Site, and information about how you interact with the Site. Automatically-collected information is referred to as “Device Information”.
Device information can be collected using the following technologies:
- "Cookies" - Alike many websites, we use Cookies on our Site. These are data files that are placed on your device or computer and often include a unique anonymous identifies. We use Cookies to improve our Site and our Service (including to remember your actions and preferences) and to run analytics and better understand user interaction with the Site. For specific information about the Cookies and how to disable Cookies, see https://www.shopify.com/legal/cookies.
- “Log files” track actions occurring on our Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- "Tags" and "pixels" are electronic files used to record information about how you browse our Site.
- Occasionally, theSite may use marketing applications to track your browsing and movements on the Site.
Order information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you that is reasonably necessary for the invoicing and delivery of your items, including your name, billing address, shipping address, payment information (including debit and credit card numbers), email address, and phone number. When requesting an invoice for NDIS or for purchases through the NDIA-managed plans, we ask for additional information such as your participant number, and where relevant, plan manager contact information required for us to effectively fulfil the order. The information collected also includes your shopping information such as the items you put into your cart and customer support information that you choose to include in communication with us. This information is referred to as “Order Information”.
Payments are processed by Shopify Payments (PCI compliant), who handle your provided credit or debit card information, ensuring a secure purchase. This means that we do not have access to your credit card or debit card number and this is handled securely by Shopify Payments.
Personal information: When we refer to "Personal Information" in the Privacy Policy, this means both Device Information and Order Information. The types of personal information we obtain about you depends on how you interact with our Site and our Services.
Use of Your Personal Information
We use the Order Information that we collect generally to fulfil orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services via email.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to:
- Improve and optimise our Site, for example, by generating analytics about how our customers browse and interact with the Site;
- To assess the success of our marketing and advertising campaigns;
- Retarget customers with products they may be interested in via 3rd party advertising platforms such as Google, Shopify Audiences, and Facebook.
Retention of Your Information
When you place an order through our Site, we will retain your Order Information for our records unless and until you ask us to delete this information.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Australia Post and courier companies to deliver your products. We use Shopify to power our Site. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use our Site. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/. You can choose to opt-out of Google Analytics here by adding a browser add-on from https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Personalised advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of personalised advertising by using the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Shopify: https://privacy.shopify.com/en
Do Not Track
We do not change our Site's data collection and use practices if a Do Not Track signal is detected from your browser.
Children's Data
The Site is not intended to be used by children, and we do not knowingly collect any personal information about children.
Your rights (EU residents)
European residents have the right to access personal information held by the Site and to ask for the correction, updating or deletion of this data. If you would like to exercise the right, please contact us through the contact information below.
If you are a European resident, note that we process your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed in this Privacy Policy. Additionally, please note that your information will be transferred outside of Europe, including to Australia and the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or would like to make a complaint, please email us at hello@theindependenceshop.com.au or mail to:
The Independence Shop
The Compliance Officer
324 Freshwater Drive, Banksia Beach QLD 4507, Australia
