FAQs

Yes! We are a registered NDIS provider (#405 0156548).

If you are approved for NDIS funding and are self-managed or plan-managed, we can arrange an invoice for you or your plan manager.

If you are an NDIA-managed participant, we can submit a payment request on your behalf.

For all requests, please use our invoice request form, or send us details by email, or call us on 07 3410 0510 to arrange.

If you would like a Tax Invoice or Quote for an NDIS participant, Home Care Package, or just want to pay by bank transfer, it's no problem!

Note: All purchases from our online store are automatically issued with a Tax Invoice upon purchase.

Please enter the relevant details into our Invoice or Quote Request Form or contact us to arrange and we'll have it to you within one business day.

There are two ways that we offer free shipping:

1. Free shipping is available for purchases over $199 and this is applied automatically at checkout. Unfortunately, this does not apply to bulky and oversized products.
2. Free local delivery is also available to Queensland postcodes 4507 and 4511. Once you put in your address details upon checkout, free delivery will then be automatically available to select.

We're sorry to hear there has been a delay. Here's what we first suggest:

1. Please check the tracking number provided on the Shipping Confirmation email and make sure there isn’t a delay listed by the carrier (below).
2. Check that you have supplied the correct delivery address for your order and that your contact details are correct.
3. Check to see if the Courier driver or Australia Post have left an attempted delivery card. Your parcel may be awaiting collection at the local post office.
4. Also check any safe areas that the driver may have left your parcel, such as behind posts or inside the gate.

Please also note that during peak periods which includes sale periods (Easter, EOFY Sales, Black Friday, Cyber Monday, Christmas, Boxing Day and End of Year Sales) shipping companies can experience delays in delivery due to volume. We're sorry for the inconvenience that this causes and are also very disappointed when there are delays as we strive to get our products to you as quickly as we can.

5. If this doesn't work, please contact us, making note of your order or invoice number and we will look into it immediately.

To use your tracking number to check the progress of your delivery, please follow the prompts on your Shipping Confirmation email or visit the relevant carrier:

Australia Post - https://auspost.com.au/mypost/track/#/search

Sendle - https://try.sendle.com/en-au/tracking

You can contact us here.

Redirecting a parcel once the shipping label has been created needs to be done by you, by contacting the carrier directly. The contact information of our carriers is provided through the tracking information provided upon sending. If you have not yet received this email, it is possible that we have not yet sent the parcel and you can contact us to arrange a different delivery address.

We want you to love your purchase, but if you have changed your mind, you can return your item to us. Please choose carefully, however, as we are a small business and are unable to cover the postage of the return nor the original postage for a change of mind. We do not charge a restocking fee.

For all “Change of Mind” returns, please contact us first so that we can note the return status. Should you change your mind about a purchase, you have the option of returning it to us within 30 days of purchase.

You can choose to be refunded with a store credit or a refund to the original payment method for the amount, minus postage paid for the original purchase provided that:
• It is made within 30-days of purchase
• You can provide proof of purchase (order number)
• The product and the packaging is in saleable condition, that it is unworn, unused and undamaged; with all original packaging and tags attached.

For health and hygiene reasons, some products are not eligible for returns.

You can contact us to initiate a return. Visit our Refund Policy here.

Exchanges occur in the same way as a "Change of Mind" return. Simply place another order for the correct product or size. Then contact us to start the "Change of Mind" return process. These will be processed as two separate transactions as it is the fastest way to ensure you get a more suitable product or size to suit you.

You can Contact Us to initiate a return.

Although unlikely, it can happen your purchase arrives with missing parts, is damaged, faulty, defective or not of acceptable quality. In this case, please take photos or a video clearly identifying the issue and contact us within 30-days of receiving the item, stating in your contact the order number. We apologise for the inconvenience this has caused. You can contact us here and we will rectify the problem. Our Refund Policy explains damaged or faulty item returns and warranties. We apologise for the inconvenience this has caused.

Yes! We are often able to arrange large purchases at a discounted price for establishments such as retirement homes and aged care facilities.Please feel welcome to contact us and we will arrange a quote for your consideration within 1 business day.

We do not yet have a retail store. If you are local to Bribie Island, Queensland, we can arrange for you to try out our products. Sometimes we attend events and can meet up to show you the products you're interested in.

Our website is a one-stop shop for all things useful for staying active and independent. We've worked hard to bring the best and top-rated products around, so you can be reassured that our products are carefully considered before we stock them. Please feel welcome to contact us here.