NDIS Information

Yes! We are a registered NDIS provider. We're here to help you get the right daily living aids and practical products to where they are needed!

Need a quote or invoice for payment by bank transfer or plan-managed payments? EASY! Please use our invoice request form, or send us invoice details by email, or call us on 07 3410 0510 with your request.

WE'RE A REGISTERED NDIS PROVIDER

The Independence Shop is proud to be a registered National Insurance Disability Scheme (NDIS) provider.

NDIS provider registration number: 4050156548

Did you know you can use your NDIS (and Home Care) funds to purchase from our website?

Self-managed participants

As a self-managed participant, you can make a purchase through our website or order items by invoice request. Upon payment, a tax invoice (receipt) is sent to your email address showing the products purchased, your zero balance and our ABN. This can be used to lodge your expenditure using the MyPlace participant portal or My NDIS App.

Plan-managed participants

Plan-managed participants, occupational therapists, support persons, and plan managers can request an NDIS invoice. We’re automatically notified once this is paid and send your products straight out. 

NDIA-managed participants

We can submit NDIA-managed participant order requests on your behalf. Payment from NDIA usually takes 2-3 business days. We’re automatically notified once this is paid and send your products straight out. 

Which products can you purchase from us?

The Independence Shop is a great place to find all daily living aids and practical products that are available to help keep you active and independent.

At The Independence Shop, our customers will find:

  • Assistive technology and equipment
  • Personal mobility equipment
  • Personal care and safety equipment
  • Consumables

As an NDIS participant you can find disability-related products from our website.

NDIS-related customer feedback

Your feedback as an NDIS participant helps us to understand what we are doing well with, and what we can do better. At The Independence Shop, we are committed to providing you with the supports and services that you need, but we also need to know where we might fall short. Thus, we welcome any feedback that can help us improve the service we provide to you.

To let us know what we can do to improve your experience with us, you can use our contact form or call us. You are always welcome to have someone communicate on your behalf, to help you explain your feedback.

If something still hasn't gone to plan or expectations are not met, you can find out more about our complaint process and information about complaints relating to NDIA actions, processes, NDIS plan or service on our Complaints Policy.